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Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user. The user's browser memorizes cookies on the hard disk only during the current session occupying a minimum memory space and not harming the computer. Cookies do not contain any kind of specific personal information, and most of them are deleted from the hard drive at the end of the browser session (the so-called session cookies).


Most browsers accept cookies as standard and, independently of them, allow or prevent temporary or stored cookies in security settings.

Without your express consent - through the activation of cookies in your browser - will not link in the cookies the data stored with your personal data provided at the time of registration or purchase.


  • Technical cookies: are those that allow the user to navigate through a web page, platform or application and the use of different options or services that exist in it, such as controlling traffic and data communication, identifying the session, access restricted access parts, remember the elements that make up an order, perform the purchase process of an order, make the application for registration or participation in an event, use security elements during navigation, store content for the broadcast videos or sound or share content through social networks.

  • Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the user accesses the service, the regional configuration from where you access the service, etc.

  • Analysis cookies: those that are well treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. To do this, we analyze your browsing on our website in order to improve the offer of products or services we offer you.

  • Advertising Cookies: These are those that, well treated by us or by third parties, allow us to manage in the most efficient way possible the offer of the advertising spaces that are on the website, adapting the content of the advertisement to the content of the requested service or to the use you make of our website. For this we can analyze your browsing habits on the Internet and we can show you advertisements related to your browsing profile.

  • Cookies of behavioral advertising: Are those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the editor has included in a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

  • Session Cookies (Transient): these cookies are deleted when you close your browser, and do not collect information from your computer. This type of cookie usually stores information in the form of an identification session that does not personally identify the user.

  • Persistent Cookies (Permanent / Stored): these types of cookies are stored on your hard drive until they expire (example is based on an established expiration date) or until you delete them. These cookies are used to collect information about the user's identification, such as behavior when browsing the Internet or user preferences within a specific site.


The Web of 13% can use services of third parties that, for the account of 13%, will collect information for statistical purposes, of use of the Site by the user and for the provision of other services related to the activity of the Website and other Internet services.


In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. with headquarters in the United States, with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set in the website. Including the possible transmission of such information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.


You can manage the cookies of the websites in your browser settings and you will always have the option to change this configuration by accepting, rejecting or deleting cookies. If you decide to change your settings, you will find that certain functions and features will not run as intended when you use the 13% services. The different configurations of your browser differ slightly from each other, so, to manage cookies, you must pay attention to the relevant settings of your browser.


If you want more information about cookies, visit the following websites, which include detailed information about the different types of cookies and how they are used, as well as how you can manage your preferences regarding cookies: or

You can also click below to get detailed information about how to disable and delete cookies in some of the most typical browsers:


  • Mozilla Firefox®

  • Microsoft® Internet Explorer

  • Google Chrome ™

  • Safari®

The advertising companies also allow you to choose not to receive personalized advertising, if you prefer. This option does not disable the installation of cookies, but prevents these companies from using and collecting some data.


The User expressly accepts, for the use of this Site, the treatment of the information collected in the manner and with the aforementioned purposes. And it also recognizes to know the possibility of rejecting the treatment of such data or information rejecting the use of Cookies by selecting the appropriate configuration for this purpose in your browser. Although this option to block cookies in your browser may not allow full use of all the functionality of the Website.

If you have questions about this cookie policy, you can contact Zoe Leila SL. - NIF:  B16658411 Postal address: C / Sant Feliu 13a, 07012 Palma de Mallorca Telephone: 971425187 E-mail:


The text model shown has tried to follow all the guidelines of the AGPD, but as I stated earlier in this post, doing so or with this text to this day can not guarantee in any way that the law of cookies is being complied with. agreement with the interpretation of the AGPD (although I understand that it is the most approximate). For this, we will have to wait for the clarifications that the AGPD will undoubtedly provide us soon.



In Zoe Leila SL. we are committed to protecting the privacy of our clients and we assume our responsibility with the utmost rigor regarding the security of our clients' information. We will be clear and transparent about the information we are obtaining and about what we will do with that information.

This policy establishes the following:

  • What personal information we collect and treat in relation to you as a customer and your use of our website, our mobile applications and our online services.

  • Where we get that data from.

  • What we do with that data.

  • How we store them.

  • To whom we transfer / disclose that data.

  • How we manage your data protection rights.

  • And how we comply with the regulations on data protection.

All personal data is obtained and processed in accordance with the General Data Protection Regulations (RGPD)


Responsible: Identity: Zoe Leila SL. - NIF:  B16658411 Postal address: C / Sant Feliu 13a, 07012 Palma de Mallorca Telephone: 971425187 E-mail:


By "personal data" we understand any information related to you that allows us to identify you, such as your name, your contact information, your payment information and information about your access to our website.

Specifically, we can obtain the following categories of information:

  • Name, address, email address, telephone number, number and information of the passport or other recognized personal identification document, and credit / debit card details or other payment information.

  • Advanced information, including your name, nationality, date of birth, gender, and number, expiration date and country of issuance of your passport or identity card.

  • History of contracted jobs

  • Information about your purchases of the products and services of our trusted partners.

  • Information about your use of our website and / or our mobile application.

  • The communications you exchange with us or direct us by letter, email, chat service, calls and social networks.


There is no obligation to have a Data Protection Delegate in accordance with 37 of Regulation (EU) 2016/679. In Zoe Leila SL. we treat the information you provide us with in order to provide the services and / or sell the products contracted by you through our website and manage the sending of information and commercial prospecting. In order to be able to offer you services according to your interests, we will elaborate a commercial profile, based on the information provided. No automated decisions will be made based on that profile.

Your data can be used for the following purposes:

  • Provide the products and services you request: we use your information to provide the services you have requested.

  • Contact you in case of change in the contracted service: we send you communications about the services you have requested and about any changes in those services. These communications are not for commercial purposes and there is no option to stop receiving them.

  • Verify / verify the credit card or any other payment card: we use your payment information for accounting, billing and auditing purposes and to detect and / or prevent any fraudulent activity.

  • Administrative or legal purposes: we use your data to perform statistical and marketing analysis, check systems, conduct customer surveys, carry out maintenance and development operations, or to resolve a dispute or claim. Keep in mind that we can carry out the elaboration of data profiles based on the data that we have obtained from you with the purpose of developing statistical and marketing analysis. Any profiling activity will be carried out only with your prior consent and doing everything possible to ensure that all the data on which it is based are correct. By providing us with any personal information, you explicitly accept that we may use it to carry out profiling activities in accordance with the provisions of this Privacy Policy.

  • Reasons for security, health, administrative and prevention / detection of crimes: we can provide your data to government authorities or security forces and bodies in compliance with legal requirements.

  • Communications with customer service: we use your data to manage our relationship with you as our customer and to improve our services and your experience with us.

  • Marketing: from time to time we will contact you through electronic communications to provide you with information regarding promotions and complementary products. However, you will have the option to accept or reject said communications indicating it at the time of making the reservation. In all electronic communications that we send you will also have the opportunity to indicate that you no longer wish to continue receiving our direct marketing material.


We will only treat your personal data when we have legal bases to do so. The legal bases will depend on the reasons why we have obtained them and why we need to use your personal data.

We may also treat your personal data for one or more of the following reasons:

  • To comply with a legal obligation

  • Because you have accepted that we use your personal data (for example, for marketing purposes).

  • To satisfy our legitimate interests in our operation (for example, for administrative purposes).

Only children over 16 years old (included) can give their own consent. For children under that age the consent of the parents or legal guardians of the child is required.


We will not keep your data for longer than strictly necessary to meet the purposes for which they are being treated. To determine the appropriate retention period, we will take into account the amount, nature and confidentiality of the personal data, the purposes for which we treat them and whether we can achieve those purposes through other means.

We must also take into account the periods during which it may be necessary to retain personal data to fulfill our legal obligations (for example, in relation to claims) or to resolve complaints or queries and protect our legal rights in case of a claim.


When we no longer need your personal data, we will delete or destroy it safely. We will also consider if, over time, we can reduce the personal data we use and how we can do it, and if we can anonymize your personal data so that they can no longer associate with you or identify you, in which case we may use that information without prior notice.


We follow strict security procedures when storing and disclosing your personal data, as well as to protect them from accidental loss, damage or destruction. The data you provide us is protected with SSL (Secure Socket Layer) technology. SSL is the industry standard method for encrypting personal data and credit card information so that they can be transferred securely over the Internet.


We may disclose your information to trusted third parties for the purposes set forth in this Privacy Policy. We require that all third parties have the appropriate technical and operational security measures in place to protect your personal data, in accordance with The RGPD.


The entity guarantees the confidentiality of personal data. Notwithstanding the Company and / or Entity will disclose to the competent public authorities the personal data and any other information that is in their power or is accessible through their systems and is required in accordance with the legal provisions and regulations applicable to the case. Personal data may be kept in the files owned by Zoe Leila SL. even after the formalized relations through the website of the company, exclusively for the purposes indicated above and, in any case, during the legally established deadlines, at the disposal of administrative or judicial authorities.


No data will be transferred to third parties, except legal obligation. There is no forecast of data transfer to third countries. Adequacy decisions, guarantees, binding corporate rules or specific applicable situations are not taken.


Under certain circumstances, by law you have the right to:


  • Request information about whether we have personal information about you and, if so, what information is involved and why we have it or are we using it.

  • Request access to your personal data (request commonly known as "request for access by the interested party"). This allows you to receive a copy of the personal information we have about you and verify that we are treating them legally.

  • Request the correction of personal data we have about you. This allows you to correct any incomplete or incorrect information we have about you.

  • Request the deletion of your personal data. This allows you to ask us to delete or delete your personal data when no other legitimate reasons prevail to continue treating them. You also have the right to ask us to delete or delete your personal information when you have exercised your right to object to the treatment (see next section).


  • Oppose the processing of your personal data when that treatment is based on our legitimate interests (or those of a third party) and there is something about your particular situation that makes you want to oppose the treatment on that basis. You also have the right to object when we are treating your personal data for direct marketing purposes.

  • Oppose automated decision-making, including profiling, that is, not being the subject of any automated decision-making on our part using your personal data or preparing a profile about you.

  • · Request limitation of the processing of your personal data. This allows you to ask us to suspend the processing of your personal data; for example, if you want us to determine your accuracy or the reason for treating them.

  • Request the transfer to you or a third party of your personal data in an electronic and structured format (commonly known as the right to "data portability"). This allows you to take the data we have about you in an electronic format of common use and to transfer your data to a third party in an electronic format of common use.

  • Withdraw their consent. In the limited circumstances in which you have given your consent for obtaining, processing and transferring your personal data for a specific purpose, you have the right at any time to withdraw your consent for that specific treatment. Once we have received notification that you have withdrawn your consent, we will no longer continue to process your data for the purpose or purposes you originally accepted, unless we have another legitimate basis to continue to do so in accordance with the law.


If you want to exercise any of these rights, please contact us by mail or post, with our Responsible: Identity: Zoe Leila SL. - NIF:  B16658411 Postal address: C / Sant Feliu 13a, 07012 Palma de Mallorca Telephone: 971425187 E-mail:, enclosing in both cases a photocopy of the client's ID.

You will not have to pay any fee to access your personal data (or to exercise any other of your rights). However, we may charge you a reasonable fee if your access request is unfounded or excessive. If not, in these circumstances, we may also refuse to satisfy your request.

We may need to request specific information to help us confirm your identity and guarantee your right to access the information (or exercise any other of your rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.


Our Privacy Policy is subject to changes periodically and any changes will be communicated to you by means of an email or a notice on our website.




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